United States Orders
All US orders are shipped via USPS First Class, USPS Priority Mail, UPS Ground, UPS 3 Day Select or UPS 2 Day Air. Orders shipped using USPS can be tracked on their website at USPS.com. Orders shipped using UPS can be tracked at their website, UPS.com. Orders are typically shipped within 24 hours, excluding weekends. Backordered items will ship as soon as inventory is available. Priority Mail Packages typically arrive in 2-4 business days. First Class packages typically arrive in 5-8 business days. Online tracking is available for all packages except APO/Military. For APO/Military packages, you may request a copy of the shipping label to confirm the shipment date and mailing address. The vast majority of APO/Military orders arrive within 15-30 days, depending on the class of service chosen.
Please allow 48 hours after your package has shipped before seeing movement through the USPS or UPS system. Once your package has shipped, you will be emailed a shipping confirmation. This email will provide your tracking number.
$5 flat rate shipping is only available in the lower 48 U.S. states.
International Orders (Outside of the US)
There are 4 shipping options for international orders: USPS First Class International, USPS Priority Mail international, UPS Mail Innovations Economy or UPS Priority Mail International. If we are unable to ship your item for any reason, we will contact you and issue a full refund. Online tracking is available for UPS Priority Mail International or USPS Priority Mail international. There is no online tracking for USPS First Class International or UPS Mail Innovations Economy. Delivery speeds vary by country, city and region. First Class and UPS Mail Innovations Economy packages delivery times average 2-4 weeks but can take up to 60 days to receive depending on the speed of your countries mail system and the process at which your counties customs processes the imcoming pacakges. USPS Priority or UPS Priority Mail Internationalor average delivery times 6-10 days but can take up to 30 days to receive depending on the speed of your countries mail system and the process at which your counties customs processes the imcoming pacakges. These are only estimates. Packages may be slowed by customs, and therefore we cannot make any guarantees about exact delivery dates. Orders shipped using UPS can be tracked at their website www.UPS.com. Orders shipped using USPS can be tracked on their website at www.USPS.com. Sorry, we no longer ship with DHL.
IMPORTANT - All non-US buyers must ensure that the use of, and importation of, any item that we sell does not conflict with any applicable laws or regulations in their country prior to placing an order for that item. It is the customer's responsibility to know their updated local, regional and national laws/regulations with respect to nutritional supplements. When we are aware of an importation issue with a particular product in a particular country, we will configure the shopping cart to prevent you from accidentally ordering that item. To be sure, we ask that you speak with you Customs office prior to placing an order to make sure that your desired item or items can be imported into your country.
While problems with international Customs are rare, we cannot predict how any individual package will be handled upon receipt by your Customs service. We cannot be responsible for any Customs restrictions, tariffs, fees, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we recommended you speak with your Customs office prior to placing an order.
In the event that your package is refused by your customs service and returned to us, we will issue a store credit for a future purchase of your purchase price less of our initial shipping/ insurance fees. Please be sure your address is correct as we cannot make any changes to the delivery address once the order is finalized. Any taxes incurred by customs of your country is the sole responsibility of the customer to pay. Supplement Edge Inc. is not responsible for these charges or fees.
Terms and Conditions for all orders
For all products that we sell- Purchases are for adults 18 and over. Do not take if you are pregnant or nursing, elderly , under 18 (under 21 with certain products), are taking any medication, or have any medical condition. Read the product label carefully and follow all directions. Consult a qualified medical doctor prior to taking any supplement or starting any fitness, health, or weight-loss program. None of our products have not been evaluated by the FDA, and none are intended to diagnose, treat, cure, or prevent any disease. See product label for complete details and consult the manufacturer's website for additional information and/ or guidance on the use of their products.
Returns are accepted within 30 days of delivery. We do not accept returns on prohormones, anti-estrogens, clearance items or discontinued products. All sales are final on these items. All merchandise must be returned at your expense. Returns are not accepted on open or used supplements.
Please email Sales@SupplementEdge.com or call customer service at 207-773-7957, in advance to obtain an RMA
number (Return Merchandise Authorization) within 7 days of purchase date.
Return merchandise with RMA number to:
525 Forest Ave
Portland, Maine 04101
NOTE: Refunds sent with no RMA number will be returned to sender.
U.S. and international packages that are returned because of insufficient addresses, refusals, or any other reason will be given refunds or store credits for the amount paid for products only. We will not refund the amount paid for shipping. Refunds will not be given for returned packages until the package has arrived at our facility. No exceptions.
From time to time, we run promtions on our website. These promotions can not be combined with any other promotion, discount or coupon. These promotions are void where prohibited. Any free shipping promotions are based on the cheapest available service and the service which the packages ship is chosen by us. All promotions are non-negotiable.
The minimum order amount for SupplementEdge.com is $5.00